Review of project management. With acknowledgments to Eric Verzuh, Author, The Fast Forward MBA in Project Management. Published by John Wiley and Sons, Toronto. |
The matrix below is being revised by web site author Fred Pentney and is an adaptation of various project management principles at an introductory level. Click on links to get to the topic. Note four stages/phases of project cycle. I have created separate dedicated pages to topics that have a lot of similar material. E.G. WBS/Schedules-this link is active.
Feb. 2, 2004 - update. The boxes BELOW THAT COLOURED ORANGE ARE going to be in the Mid Term test questions. We cover the Definition and Planning stages in the Mid Term, however the four color coded guides below are not orange.
March 29, 2004. Update. Yellow boxes will be in the Final Exam
Some links not connected-scroll
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Definition Stage | |||||||
Napkin -1st ideas. Dreams.
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Preliminary high level plan. Estimate& high level tasks | Project goals Find Stakeholders & Sponsors | Charter | S.O.W
as per next list. All still at the high level-big
picture
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Purpose
Org. chart.
ScopeDeliverables
Cost
Estimate
Objectives
Stakeholders
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Communication matrix | Executive
overview. Proposal These two items are not necessarily in this order in the process. Can occur before project starts or at end of planning. E.g. You might write a proposal to get a project. |
Planning
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Risk management | W.B.S. Work Breakdown Structure Task lists | Work packages | Estimates | Schedules. C.P.M./Pert | Gantt chart | Resources forecasts and leveling | Budget Cash flow schedule |
Execution |
Open task reports | Change log | Critical ratios |
Close out | Review project | Review Report | History file | Client satisfaction | Summary report | Network |
Successful projects criteria: | |||
How to measure success.
Know this |
How to achieve success:
Know this |
USE
PMBOK Go to P.M.I. web site. PMBOK is the Project management body (book) of knowledge. It is updated regularly. Think in terms of projects. We all get involved in many activities. A lot of these can be more fun if some of the principles and methods in this course are used. Where would you go to get more information on project management?
Know this |
Know the P.M. Industry
Pyramids |
Definition phase: Hi level planning | ||||||||
1. Tasks
Use link for an example.
2. Responsibilities 3. Budget 4. Schedule 5. Resources forecast These are at the big picture level. May go through two more levels of breakdown in the planning phase. Know these questions! What, why, when, who,when and where? Know this |
Benefits and advantages of
planning .
1. Use plan to evaluate success
Know this. |
Microsoft Project software
helps in planning and control. It
provides the following plus much more.
1.
Calendar Know this. |
Key document to
START the project:
1. Charter
Could you write a charter??? Be ready.
Return to top of page.2. Statement of work 3. Communication matrix 4. Responsibility matrix 5. Risk management strategy 4. items incl. in Charter !!!!!!Announcement of what you are going to do (broad picture). Major stake holders names. Formal recognition of authority. Signed for commitment. |
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1. S.O.W. Why are we doing this project? Week 2 handout. Need, opportunity, necessity. Profit/non profit? Prestige, politics (Sacred Cows) , Market share, Operating necessity? Other decision making includes profit, non profit, weighted decision making - buying the car and the mid term test item. Know this |
2. S.O.W. Scope
statement
Relationship with
other projects.
How big/small, how long. cost? Activities outside
your Scope. Make sure that
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3. What
will or WILL NOT be delivered.
Important to clarify client's expectations. Reveal your understanding of what the project is. Need Stakeholder meetings with: PM., Sponsor, Customers, Functional Management and Team Members. |
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Definition phase: | ||||||||
5. S.O.W. Cost and schedule.
Use various estimating techniques. Ballpark, Rough order of magnitude, phasing. Refine theses(more detail as project develops).
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6. S.O.W.
- Objectives
The S. M. A.R.T. formula can be used for Goals,
Objectives or Deliverables Know this |
7. S.O.W. Some
additional stake holders:
Contractors,
Sub contractors, 8. S.O.W. Organizational chart: Who has the power, authority? Is this a matrix or functional organization, or project driven? |
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2. How probable
and how serious?
a) What is the likelihood (probability %) of the risk occurring? b) Weight the risks in terms of impact-seriousness. Focus resources where needed |
3. Our strategy to minimize the risks?
Know this |
(which tools or reports to use?) |
WBS. | |||
Start with S.O.W. and use one of two methods.Turn list into a WBS. Purpose to find relationships between tasks, so we know the skills and other resources needs and there is no unnecessary duplication |
Start with Project Top level and decompose to level that the task is understood by the person assigned to the task. They may be asked to help estimate cost. Add up all the task costs for the project and you have an Estimate. |
WBS examples. Assign Work packages to Responsibility Matrix. The work packages are entered onto the Network diagram for scheduling. Work packages and Summary Tasks go onto the GANTT chart and copies are given to Team Members so they can see their work in relation to other members. |
Estimate and assign Resources. If you change the S.O.W you have to change the WBS. If you you change the WBS you may have to change Estimates, Responsibility Matrix, Schedule - these are all interrelated. Know this. |
Planning phase: Scheduling methods. | |||
1. Network diagram.
Used to calculate time. Know this |
P.E.R.T. formula!!!!!!Used
to calculate most probable time for task etc. O.
R= O+P+ 4xM Optimistic Divided by 6 Could use as a weighted method for an estimate!!! Know this |
Network diagrams
& schedule acronyms, predecessors.
Must have a start/finish
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Gantt charts. !!!!!most
common format for scheduling .
List all key items found - Task list
Know this |
28. Estimating: level of accuracy
Know this |
Estimating: timing
& techniques . Phased estimates estimates a portion
of the project life cycle
2. Apportioning - top down method
3. Para metric
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30. Estimating:
top down
Do total estimate then:
Disadvantages:
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31. Estimating: Iteration.
Iteration is the process of
examining, critiquing, approving
or rejecting once then doing it again or
a # of times. Know this |
Planning phase: Estimating | |||
31. Estimating
bottom up
Advantages
Know this |
33. Parametric
estimates
Good for low level
estimate(this doesn't mean unimportant)
Based on historical data or known
Know this |
33. a) Estimating:
accuracy.
Why we would take on project
even at a $ loss? For prestige. For
experience.
Entry into an industry. To secure future contracts. Why inaccurate estimating, e.g. de liberate overestimating & under estimating can backfire. Might not get the contract. Lose creditability. |
34. Bench marking
Set the standard
of quality.
What were some of the
quality benchmarks for your groups project? Q. What is bench marking Know this |
What
are you going to Monitor and Control throughout the project?
See your handouts week 11, 12, 13.
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Earned
value: Budget & schedule Estimated
vs. actual.
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E.V. acronyms CV cost variance $ and % SV Schedule variance % BCWP=budgeted
cost
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Assign and level Resources: p 141 & 148.
Too many resources allocated for one day or in one place which could be better utilized. Or, too much happening on one day. Might be people, money, resources, equipment or time. You want to keep on time, on budget, with quality. This is one way you can do it. Know this |
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Project management is change management.
Change management: See the terms below. Know the process, know the documents to use. Change causes insecurity and shifts people from their comfort zones. Be prepared to handle conflict if you create changes. Know this |
Conflict resolution:
Key steps. Important. One method to resolve conflict is to negotiate.
See your class handout for the complete list of the following negotiation techniques. Next some key samples: Know this |
Negotiation process: Know this |
What
to say when they won't negotiate:
Let me see if I understand you.
Know this |
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Monitoring:
Getting feedback: The is a continuous process of collecting
data from all sources. What would you do to monitor? Make sure you know
all the stake holders and how they can affect progress. Let them know
what is expected in terms of reporting and timing of reports.
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To monitor, get:
1. Status reports 2. Open task reports 3. Issues logs 4. review Gantt charts 5. Change Order requests
6. use Critical Ratio (progress vs schedule), 7. use Earned value calculations (cost and schedule).
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Controlling:
Giving feedback
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Changes: make sure the right
documents are completed to reflect the changes.
1.Change Order request 2. S.O.W. 3. Work packages 4. Schedule 5. Blueprints Know this |
Execution: Reports - | |||
Project Status
meeting when you get a group together to get reports.
What info would you collect or give out?
Measuring
progress.
1. Check schedule 2. Check to criteria 3. What is the degree of accomplishment 4. Cost to date vs. budget 5. Corrective action effective 6. Critical ratios-monitor. Individual Status meeting: when you meet an individual to ask their progress on assigned tasks.
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44. Types of reports-Status
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Issues
logs:
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Execution:controlling change | |||
Scope
creep. Very important for
a Project Manager. You must know the 6 steps. This may involve a major
change management process if severe. Project items getting beyond plan
and intention in terms of budget, time and quality – under or over. React
by:e Order Requests:
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Scope creep control-6 steps
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Motivate team members
S.O.W. review and reinforce their items with them. Give more detailed work packages and clearer criteria. Invite to Status meetings. Review relevant project plan details.
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Change management
if project is behind schedule.
Use communication plan. Used fixed phase
estimate Change or reinforce completion criteria. Hold Status meetings.
Key documents: 1. S.O.W. Statement of work. 2. Project plan. 3. Requirements Specifications. 4. Functional specifications. 5. Blueprints When change details are completed the written sections are distributed to the appropriate persons |
Execution: | |||
Change Order Requests:
Changes must be requested, documented and approved. On major projects there would be a Change Board - like a Board of Directors. |
Change Boards might
include: Reps. From teams Customers representative Reps. From related depts. Reps. From functional Mgt. Note: Project Manager would communicate the changes. |
Note: When you write to me and ask me to check your Web. CT marks I enter this into a Change log. I review this log at project Close Out. (audit) |
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Close out: | |||
Closing
out the project:
Involves the deliverables Involves finances: Involves people: Involves records: Involves the P.M.'s future Know this |
Close out report. Be sure to include
variances of schedule and budget to planned. |
Lesson learned. Do this with each Stakeholder/ group. Teams, Customer, Management, and Vendors. Focus on your Estimates, Risk management, Communication effectiveness and Controls. Summarize all above in a final (Summary) report. |
Next cycle or new project. Start
the next cycle if necessary. Know this
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Final review: | |||
A quick way to learn this subject is to apply it to everyday activities and life events. Know these four boxes.
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Project
cycle-has four phases (hint, hint):
Know this |
Project Manager
functions: 1.
Define
Know this |
Project success criteria:
Getting management support Having and using the plan. Excellent two way communication Keeping team members involved and stakeholders. Know this |
Term: | Definition: | Application: | |||||||||||||||||||||||||||
Deliverables. | The desired outcomes of the project | ||||||||||||||||||||||||||||
Manhattan project | Early huge military project | To design the atomic bomb | |||||||||||||||||||||||||||
Polaris project | Submarine and missile project | ||||||||||||||||||||||||||||
Project industry | Result of complexity of costing, size of the projects and huge #'s of partners involved. | Also, the speed of development and #'s of new products coming online re: computers. | |||||||||||||||||||||||||||
Project Life cycle | the four phases of a typical project. | Definition, Planning, Execution, Close out | |||||||||||||||||||||||||||
Operations cycle-production | This is when the project is applied. | The project is to design the car. Operations are to manufacture it. Getting married is a project. Operations is staying married. | |||||||||||||||||||||||||||
Program. | A group of similar projects oriented to a similar goal. | General motors new models for a year-many different cars | |||||||||||||||||||||||||||
Project management | The means, techniques, concepts | Art and science combined | |||||||||||||||||||||||||||
Trade off . | Taking less of one outcome for more of another | e.g. more time, for less cost or less time at a greater expense. | |||||||||||||||||||||||||||
Organizational structure influence | Authority, Communication, Priority, Focus, Chain of command | Project managers works to minimize negative influences | |||||||||||||||||||||||||||
Matrix organization | Project and functional managers have the same authority | Functional managers assign team members control administration related to them | |||||||||||||||||||||||||||
Line or functional managers | The ones that manage departments | H.R., marketing, manufacturing | |||||||||||||||||||||||||||
Stakeholders | Parties with an interest in project | 5 types-see above or Verzuh | |||||||||||||||||||||||||||
Charter | a document that refers to starting a specific project, who the sponsor and project manager is an end result. | Each project must have one. | |||||||||||||||||||||||||||
Risk | The chance that outcomes will not turn out as planned | ||||||||||||||||||||||||||||
CBS Work Breakdown Structure. Know this whole process |
Work Breakdown structure, diagram/chart:
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Diagram that shows relationships-in a hierachal format.
Top down. A= high level summary B, G, D, =summary tasks. These summarize the Tasks. C, F, E,H, I, J, K, =Tasks. When these are done the Summary task is done. Work packages can be $ estimated. Time $cost and resource $cost are generated from the tasks. |
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Decomposition | Breaking down the W.B.S. into smaller units | ||||||||||||||||||||||||||||
Summary task | a description of an end result | ||||||||||||||||||||||||||||
Task | A subset of the Summary task | ||||||||||||||||||||||||||||
Activity | Similar to a task. Something that can be accomplished/done | ||||||||||||||||||||||||||||
Event | The result of completing one or more activities | An end state at a specific time. | |||||||||||||||||||||||||||
Work package | A sub element of a task. | Can be estimated for time and cost | |||||||||||||||||||||||||||
Schedule | A series of interconnected times set for planned events | ||||||||||||||||||||||||||||
Network diagram. | A method of showing scheduling for tasks
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Steps to develop diagram: e.g. What needs to be done =B: what comes before that= A: what comes after =C:and what can be done at the same time=E & D. Of course, the bigger the project the more tasks we have to schedule, but the formula remains the same even though the letters increase or change in sequence. | |||||||||||||||||||||||||||
C.P.M. = | Critical path method. | Calculates time to complete essentials. Longest path through the network is the critical path for the purpose of definition in this course. |
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PERT | Performance Evaluation Review Technique | Estimates Realistic time using a formula. R= Optimum+Pessimistic+4x probable divided by 6 |
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GANTT charts | A chart design by Henry Gantt (1917). Easy to understand. Can show PERT relationship | Used to show time allocation for task in a linear, horizontal
fashion-planned and completed with important references,. e.g. milestones |
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Milestones | Significant events in the life of a project | These are not done, they are indicators. | |||||||||||||||||||||||||||
Benchmarks | A measure of quality or standard | ||||||||||||||||||||||||||||
Microsoft Project | Software to manage project | Most commonly used. Many other programs built to use its foundation. | |||||||||||||||||||||||||||
Contingency plan | A chosen alternative plan | ||||||||||||||||||||||||||||
Monitor | To keep watch in order to take action | ||||||||||||||||||||||||||||
Variance | A deviation from plan or expectation | e.g. from budget, schedule and quality. | |||||||||||||||||||||||||||
More terms below: | Return to top of page. |
Earned Value you just need to know the essentials - not all the details. Use this link for a test question. You should know what SV and CV
stand for and the B for Budget. Calculates the cost of completed
tasks to determine if project with go over $ budget and scheduled time.
Know 4 of the acronyms and how calculate % of cost to actual and project
final #’s. Use two multiples to force final numbers. This is a
simplified example: |