The Project Manager.

This chapter has been scanned and some of the copy is rough. I have cleaned it up as much as possible to make it useful. The answers will be provided in class Wk 12. Note my PowerPoints Week 8 that describe some of the strengths skills and characteristics of a PM are important.

1. Skills.Leadership, cope with stress, effective communicator, problem solver.

2. Action that should be initiated: proactive, inspires, stays calm, has system, participative style, delegates, gives recognition, creates a learning environment, creates a fun learning environment.

True/False

1. Procedures and techniques are the most critical factor in accomplishing the project objective. ANSWER;

2 It is the responsibility of the project manager to make sure that the customer is satisfied that the work scope is completed in a quality manner, within budget, and on time. ANSWER

3. Involving the project team in developing the project plan increases cost and time and should be avoided by the project manager. ANSWER

4. To control the project, the project manager implements a project management information system designed to track actual progress and compare it with planned progress. ANSWER We call those monitoring and controlling.

5. The project manager plays the leadership role in planning, organizing, and controlling the project and should try to do It alone. ANSWER

6. Project leadership involves inspiring the people assigned to the project to work as a team to successful implement the plan and achieve the project objective, ANSWER
7
A hierarchic, (top Down), autocratic (rule based) and directive management (telling not asking) approach is often most effective, ANSWER,

9. Unproductive team meetings can decrease motivation. ANSWER T

11. The project manager must foster motivation through recognition of the project team as a whole and of individual members. ANSWER . Note in class how once I recognize you and acknowledge you as an individual you get a little more motivated.

12. Recognition should be carried out as soon as possible after the action that is being recognized. ANSWER

12. a).Capable project managers have high expectations of themselves and of a few people on the project team

ANSWER

13. Although a project manager may Show confidence in the team members and have higher expectations for their performance. team members usually don't rise to the occasion and deliver. ANSWER

14 Leadership requires that the Project manager be high!y motivated and set a positive example for the project team
ANSWER

15, Everything the project manager does and says sets an example for the team in terms of expected behavior. ANSWER

I6. The effective project manager should have a commitment to the training and development of a select group of people working on the Project. Answer

17. Mistakes are part of the learning and growth experience. ANSWER

18Communication skills are not that impotant for being successful as a project manager ANSWER.

19. Good project managers spend more time talking than listening, ANSWER

20. Its important for the project manager to provide timely feedback to the team and customer
ANSWER

21. The project manager needs to establish, clear expectations of members of the project team so that everyone knows the importance of his or her role in achieving the project objective
Answer:

22. It' s often impractical for the project manager to develop a relationship with most people on the project team
Answer

23. A project manager needs good interpersonal skills to try to influence the thinking and actions of others
ANSWER

24. With the best laid plans projects will always avoid unforeseen events that can cause turmoil . ANSWER

25. Used appropriately, humor can help a project manager handle the stress and break the tension. ANSWER

26. The project manager should encourage project team members to identify problems!items early and then tell! them how to solve the problems. ANSWER

. He should encourage them to assist in the problem solving. Brainstorming at a problem solving meeting would be one better method. .

27 The PM should tell the individuals how to do their task so the will perform better
ANSWER

28Effective delegation requires that the PM have confidence in each member of the Project team
ANSWER

29 Near the end of the project. Procedures need to be established regarding how changes will be documented and authorized
ANSWER . This needs to be done throughout the entire project.

30The project manager should make it clear that project team members should make any changes requested by the customer in order to keep the customer happy even if it will increase costs
Answer

Multiple/Choice

31. -------------involves securing the appropriate resources to perform the work and creating an environment in which the individuals are highly motivated to work together as a project team.
a Planning , b. Scheduling . c. Organizing d. Controlling. ANSWER.

32. In .................the project the project manager implements a project management information system
designed to track actual progress and compare it with planned progress.

a Planning , b. Scheduling . c. Organizing d. Controlling. Answer

33. To foster an atmosphere of -------- the PM lives up to his or her word and follows through on commitments.

a. trust . b. humor. c. enpowerment. d. improved communication. Answer

34. The project team needs to go through ....................before it can function effectively as a high perfor:ning
team
a b c d
a. extensive training b. weekend retreats .c. socialization. d. failures Answer

35. Effective and frequent ............................................. is (are) crucial for project success
a. communication .b. meetings c. computer reports d. software updates. ANSWER: I would choose B and A although the book suggests

36. The project manager needs to keep abreast of the degree of -----------------throughout the Project by
montitoring
a budget increases
b schedule delays
c. customer satisfaction
d. quality problems
ANSWER.

37. Good ......................Skills enable a project manager to empathize with individuals when special
circumstances arise
a. delegation
b. problem solving skills
c. time management skills
d. interpersonal!
ANSWER

38. Someone who helps develop your PM skills is called your

a). Mongor. B). Mentor. c). Association d). Molder
ANSWER

39. ...................................involves empowering the project team to achieve the Project objective and empowering each team member to accomplish the expected results for his or her area of responsibility
a planning
b delegation
c. Controlling
d. demanding
ANSWER

40. ..............requires that individuals be accountable for achieving the expected results of their tasks

a. planning
b delegation
c. control
d. demanding

ANSWER

41. The project manager has to ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,changes so that the project doesn't get out of control.
a avoid
b eliminate
c. put off
d. manage and control

ANSWER

The highest degree of delegation involves
a Allowing team members to do something unless you say no
b. Allowing team members to do something and let you know if/when they need you
c. Allowing team members to proceed after your approval
c. Allowing team members to give you recommendations before }you decide what they should do

ANSWER

Getting along with. the members of your team requires good............................. skills
a delegation
b. problem solving
c. interpersonal
d. authorative tative

ANSWER

44. Effective project management requires a leadership style.

a. participative
b. authoritative
c. controlling
d. laid back

33.
The three main responsibilities of a project manager are
a planning, motivating. hiring
b. p!planning, investigating, questioning
c. Planning, organizing and controlling
d. Planning, hiring and controlling

ANSWER

Name 7 important skills~- for a project manager.
ANSWER
Strong leadership ability
The ability to develop people:>- Excellent communication skills Good interpersonal skills The ability to handle stress problem solving skills
Time management skills

List 5 reasons it is important for the project manager to have frequent communication
ANSWER
T o keep the project moving along
To identify potential problem,s
T o solicit suggestions for improving project performance To keep abreast of customer satisfaction
T 0 avoid surprises

List 8 ways people can develop the skills needed to be effective project managers
ANSWER
Gain Experience
Seek feedback from others
Conduct a self-eva!uatjon and team from mistakes Interview successful project managers Participate in training programs
Join organizations
Read joumals and related articles
Volunteer

List 4 common barriers to effective delegation.
ANSWER
a The project manager has a personal interest in the task or thinks she can do it better or faster herself
b The project manager lacks confidence in the capability of others to do the work
c The project manager is afraid that he will!! lose control
Team members fear criticism for mistakes or lack self-confidence

List 4 ways change may be initiated on a project?
ANSWER

a limited by the customer
b initiated by the Project team
c. caused by unanticipated occurrences during the performance of tile project.

d. or required by the users of the project results

51 List the three major responsibilities of a project manager
ANSWER

planning organizing controlling